Image
Lesson Plan: Communication and Telephone Strategies
Resource ID
20095
Grade Range
10
11
12
Institutional Organization
Stephen F. Austin State University
Sections
Description
In this lesson, students will analyze communication skills, and identify skills, techniques, and strategies for answering business telephones and taking messages.
Scroll to the related items section at the bottom of this page for additional resources.
Resources
Videos
No videos.
Documents
Links